GOLD 00.00 1.20 0.00%
SILVER 00.00 1.20 0.00%

CUSTOMER DISCLOSURES AND AGREEMENT TO ARBITRATE

(1) All statements, opinions, pricing, and ideas communicated by Universal Coin & Bullion, Ltd. (“UCB”) are believed to be reliable, truthful and accurate to the best of UCB's knowledge at this time. They are not guaranteed in any way by anybody and are subject to change over time. UCB disclaims and is not liable for any claims or losses, which may be incurred by third parties while relying on information communicated by UCB representatives. Individuals should not look at UCB written materials or communications as giving legal, finance or investment advice or information for their individual suitability.

(2) All customers and potential customers are advised to independently verify all representations made herein or by its representatives for your individual suitability before making your investment or collecting decisions.  You should not purchase any products from UCB if you are not qualified to make your own financial or suitability decisions. 

(3) UCB does not recommend financing any purchase or spending more than you can afford to lose if your investment goes down in value. UCB does not recommend customers pay a penalty for early withdrawal from any investment to purchase coins. Numismatic purchases are affected, in part, by economic and market conditions. While UCB's competitive pricing, margins and market strategy approach the market with specific attention to the areas we recommend, we impress upon the customer to perform his or her own due diligence in deciding on the amount and type of their numismatic position and independently verify all representations. 

(4) As with all investments, the value of the coins could go up or down. UCB and its representatives do not offer any implied or assumed promises. 

(5) UCB considers coin collecting and investment to be a mid to long-term investment (5 to 10 years or more). As with all investments, past performance is not a guarantee of future returns. Further, you understand the coin market is speculative and unregulated.   UCB recommends a hold time of five to ten years or more. While offering no guarantee of growth in any time frame, UCB wants the customer to understand that holding numismatic coins shorter than the recommended hold time could result in losses, while longer holding periods, increase the chances a coin's value can rise.

(6)  You understand, acknowledge and accept that there is a price differential or “spread” between UCB’s selling price (the “ask price”) and UCB’s cost for coins UCB needs.  UCB’s cost is the price it often pays for a coin.  UCB’s “ask price” is the price it often charges customers for a coin.  The spread is calculated by subtracting the cost price from the ask price and then dividing the difference by the ask price.  ([Ask – Cost] ÷ Ask).  You understand, acknowledge and accept UCB’s current spread on common bullion coins typically ranges from 1% to 5%.  UCB’s current spread on the most common date antique coins typically ranges from 10% to 15%.  UCB’s current spread on the rarest coins typically ranges from 23% to 28%.  UCB’s current spread on coins purchased for IRA accounts typically ranges from 1% to 15%. 

(7)  If you are not 100% satisfied with your purchase, you may return it in its original packaging within thirty (30) days of receipt for a full refund.  There are no refunds on special orders or bullion orders. 

(8) Other returns of numismatic items outside the thirty (30) day return privilege may be subject to a restocking fee of up to 20% or repurchase at UCB's buy price at the time of return. 

(9) Our policy is that payments for refunds on coins received and confirmed for liquidation will be processed in 10-15 business days unless specified otherwise by management in writing. You understand pricing of coins UCB purchases from you may vary based upon quantity and quality of coins purchased, type of coins purchased, inventory status and needs and other factors. You understand payment terms may vary based upon dollar amount of transaction, type of coin purchased, advertised offers and other factors.  

(10) Although many areas of numismatics lend themselves to third party grading and authentication, third party certification does not eliminate all risks associated with the grading of coins. 

(11) ARBITRATION: UCB STRIVES TO RESOLVE CUSTOMER COMPLAINT ISSUES DIRECTLY WITH CUSTOMERS IN AN EXPEDITIOUS MANNER. IN THE EVENT AN AMICABLE RESOLUTION CANNOT BE REACHED, YOU AND UCB AGREE TO ACCEPT BINDING ARBITRATION. ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO TRANSACTIONS BETWEEN YOU AND UCB SHALL BE RESOLVED BY BINDING ARBITRATION PURSUANT TO THE FEDERAL ARBITRATION ACT AND ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES IN JEFFERSON COUNTY, TEXAS AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF. IT IS UNDERSTOOD YOU AND UCB WAIVE ANY RIGHT TO A JURY TRIAL. YOU AND UCB AGREE THAT ALL CLAIMS SHALL BE BROUGHT IN THE PARTY’S INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

(12) IN ORDER TO STAY ABREAST OF CHANGING MARKET CONDITIONS, YOU AUTHORIZE UCB TO CONTACT YOU FROM TIME TO TIME BY PHONE OR TEXT REGARDING ITEMS OF INTEREST.  

(13) Phone conversations between you and UCB may be recorded. 

(14) All transactions and communication between UCB, its employees, and you are only conducted through UCB business address and business telephone numbers. 

(15) You understand it is your responsibility to contact the UCB 100% Service Standard Hotline and speak with a non-commissioned customer service representative or manager regarding any issues or complaints that you may have. The toll free 100% Service Standard Hotline is 877-899-8380.  You can also email the customer service department at customerservice@universalcoin.com.  

(16) Some independent national and international experts recommend a diversified investor's portfolio contain a precious metals or rare coin component of 5% minimum to 25% maximum.   

(17) You understand pricing of coins may vary based upon quantity and quality of coins purchased, type of coins purchased and other factors. You understand payment terms may vary based upon dollar amount of transaction, type of coin purchased, advertised offers and other factors. You understand all advertised offers are subject to inventory limitations of advertised product. You understand delivery time may vary based upon payment methods used. 

(18) Coin values are constantly changing and estimated verbal indications of value may vary due to multiple factors. The company cannot be responsible for any indications used for valuation and purchasing of customer coins unless its offer is in writing and confirmed according to the company's policies and procedures. 

(19) Written bid indications are price indications for the date of bid only and are a factor of one or more of the following: date, dealer stock, availability, client demand, inventory requirements, small quantities and market conditions.  All typographical or mathematical errors are correctible by either party. Bid indications are only an estimate until coins are received, confirmed and verified by the numismatic department.  All returned coins, both certified and non-certified must be inspected prior to final offers.  Prices may vary based upon condition of coins and their holders.  Indications do not constitute an agreement to purchase. 

(20) UCB employees are not licensed as investment advisors and are not tax advisors. 

(21) You understand and acknowledge all transactions between you and UCB are processed in Jefferson County, Texas. 

(22) IF ANY OF THE TERMS AND CONDITIONS IN THIS DISCLOSURE ARE UNACCEPTABLE TO YOU, PLEASE UTILIZE OUR RETURN PRIVILEGE.   (6-5-23)